Question 1

What is the minimum order on Wicked Cheap Pens?

Accepted Answer

2,500 units. That is the floor for full-color imprint pricing. Pricing is 35 cents a unit at 2,500, 27 cents a unit at 10,000, and 16 cents a unit at 100,000 and above. Setup fee is disclosed on the written quote and never charged again on exact reorders.

Question 2

Can you do rush production in under 7 business days?

Accepted Answer

Yes. Standard production runs 7 to 10 business days. Rush in 5 business days is available on most product lines with a documented rush surcharge disclosed on the quote. If a deadline is genuinely impossible, I will tell you on the first call, not after you have placed the order.

Question 3

How do you handle artwork files? What do I need to send?

Accepted Answer

Vector files (.ai, .eps, .pdf) are best. High-resolution PNG works for most jobs. If you only have a low-res logo, I have an in-house art process to rebuild it as a clean vector at no extra charge on first orders. Pantone color codes are appreciated but I can pull them from a printed sample if you do not have them.

Question 4

Will I be hit with setup fees, screen charges, or color upcharges after the quote?

Accepted Answer

No. Every charge is on the written quote before you cut the PO. Setup, screen, color upcharges, and rush fees are all disclosed at quote stage. Surprise invoicing is the failure pattern I built this business to fix.

Question 5

Can you Pantone-match our locked brand colors?

Accepted Answer

Yes. Pantone match is included on pen orders 5,000 units and above, and on every tumbler and embroidered polo order. I send a printed proof or physical sample before production on every first-time logo placement.

Question 6

Do you do print-on-demand single units?

Accepted Answer

No. I am a B2B distributor focused on volume orders with named accountability. If you need a one-off T-shirt or a single mug, an online DIY service is a better fit for that. I serve 100 to 1,000 person companies ordering in repeatable production runs.

Question 7

What service areas do you cover?

Accepted Answer

Within a 1-hour drive of Salem, NH. That covers most of southern NH and northern MA, from Manchester and Portsmouth down through Lowell, Andover, Lawrence, and the Merrimack Valley. In-person consultation and proofing available within the service radius. Shipping anywhere in the US on production runs.

Question 8

What if a delivery misses its agreed date?

Accepted Answer

The 12-week countdown and proofing process exist specifically to keep every deliverable on the date we agreed. In 28 years of running these timelines, the systems are built so this does not happen, and if a date is ever at risk you hear it from me early, with time to adjust, not after it has passed.

Question 9

Do you carry licensed brand apparel like Carhartt, Nike, or North Face?

Accepted Answer

Yes. I am a licensed distributor for Carhartt, Brooks Brothers, Columbia, Moleskine, Nike, Puma, The North Face, Under Armour, and Greyson. Full Men's and Women's parallel size runs. Embroidery and screen-print decoration in-house through a vetted network.

Question 10

Can I see a sample before production?

Accepted Answer

Yes. Spec samples are available on first orders for every product line. On pens and tumblers, the sample is a physical unit with your imprint art. On apparel, the sample is the decorated garment with your logo placement. Production does not start until the sample is approved in writing.

Question 11

What is the proofing process?

Accepted Answer

Step 1: written quote with every charge disclosed. Step 2: digital proof (printed PDF or on-screen) for art approval. Step 3: physical spec sample on first-time orders. Step 4: production. Step 5: ship or in-person delivery within the service radius. Every step has a documented approval point.

Question 12

What happens after launch? Do you handle reorders?

Accepted Answer

Yes. Once your artwork and specs are on file, exact reorders run faster, with no new setup fee, and typically ship in 5 to 7 business days. I keep your sourcing list, your Pantone codes, and your past quantities on file so the next order does not start from zero.

Answers to the questions buyers ask first.

What is the minimum order on Wicked Cheap Pens?

Can you do rush production in under 7 business days?

How do you handle artwork files? What do I need to send?

Will I be hit with setup fees, screen charges, or color upcharges after the quote?

Can you Pantone-match our locked brand colors?

Do you do print-on-demand single units?

What service areas do you cover?

What if a delivery misses its agreed date?

Do you carry licensed brand apparel like Carhartt, Nike, or North Face?

Can I see a sample before production?

What is the proofing process?

What happens after launch? Do you handle reorders?

Still have a question?

Answers to the questions buyers ask first.

What is the minimum order on Wicked Cheap Pens?+

What is the minimum order on Wicked Cheap Pens?

Can you do rush production in under 7 business days?+

Can you do rush production in under 7 business days?

How do you handle artwork files? What do I need to send?+

How do you handle artwork files? What do I need to send?

Will I be hit with setup fees, screen charges, or color upcharges after the quote?+

Will I be hit with setup fees, screen charges, or color upcharges after the quote?

Can you Pantone-match our locked brand colors?+

Can you Pantone-match our locked brand colors?

Do you do print-on-demand single units?+

Do you do print-on-demand single units?

What service areas do you cover?+

What service areas do you cover?

What if a delivery misses its agreed date?+

What if a delivery misses its agreed date?

Do you carry licensed brand apparel like Carhartt, Nike, or North Face?+

Do you carry licensed brand apparel like Carhartt, Nike, or North Face?

Can I see a sample before production?+

Can I see a sample before production?

What is the proofing process?+

What is the proofing process?

What happens after launch? Do you handle reorders?+

What happens after launch? Do you handle reorders?

Still have a question?